Catera Health LLC (“Catera Health,” “Catera,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit caterahealth.com, complete forms or assessments, communicate with us, purchase services, or otherwise interact with Catera Health online.
This Privacy Policy applies to information collected through our public-facing website and related online services.
1. Health Information and HIPAA
Some information you provide in connection with healthcare services may constitute protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) when maintained or processed by a HIPAA-covered healthcare provider or other regulated entity.
Where information is subject to HIPAA, the use and disclosure of that information will be governed by the applicable Notice of Privacy Practices, rather than solely by this Privacy Policy.
Our Notice of Privacy Practices is available at:
caterahealth.com/notice-of-privacy-practices
Catera Health may also work with licensed healthcare providers, laboratories, pharmacies, technology providers, and other healthcare-related organizations that maintain their own privacy and security obligations.
Nothing in this Privacy Policy is intended to reduce any rights you may have under HIPAA or other applicable healthcare privacy laws.
2. Information We Collect
The information we collect depends on how you interact with Catera Health.
Information You Provide to Us
We may collect information such as your name, email address, telephone number, mailing address, date of birth, state of residence, account or login information, communication preferences, and other identifying or contact information.
If you complete an assessment, intake form, questionnaire, or other health-related form, we may also collect information concerning your health history, symptoms, medications, treatment history, lifestyle, health goals, laboratory testing, and other information you voluntarily provide.
When you purchase an assessment, service, product, or other offering, payment information may be collected and processed by our payment processing providers. Catera Health may receive information concerning the transaction but may not directly receive or store your complete payment card information.
We may also collect information contained in communications you send to us by email, SMS/text message, website forms, support requests, or other communication channels.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, pages viewed, referring website, approximate geographic location, date and time of access, interactions with the website, and similar technical information.
We may collect this information using cookies, pixels, tags, analytics technologies, log files, and similar technologies.
Information From Other Sources
Where permitted by law, we may receive information from service providers and other organizations involved in providing or supporting our services, including healthcare providers, laboratories, pharmacies, payment processors, scheduling providers, patient portal providers, customer relationship management platforms, communications providers, analytics providers, and other technology vendors.
3. How We Use Information
We may use personal information to operate and maintain our website; respond to inquiries; process purchases; schedule assessments or consultations; facilitate access to healthcare services; coordinate laboratory testing; communicate regarding appointments, services, orders, or account activity; provide customer support; maintain records; administer our business operations; improve our website and services; prevent fraud or misuse; maintain security; comply with applicable legal and regulatory obligations; and protect the rights, property, or safety of Catera Health, our users, healthcare professionals, or others.
With your consent or where otherwise permitted by law, we may also use contact information to provide educational materials, updates, offers, newsletters, or information regarding Catera Health products and services.
Health information will not be used for marketing or advertising in a manner prohibited by HIPAA or other applicable law.
4. Healthcare Providers, Laboratories, Pharmacies, and Healthcare Partners
Catera Health may facilitate access to licensed healthcare professionals, laboratory services, pharmacies, and other healthcare services.
To provide or facilitate requested services, information may be exchanged with the appropriate healthcare provider, laboratory, pharmacy, fulfillment provider, patient portal provider, or other healthcare-related entity.
These organizations may operate under their own legal and privacy obligations. Licensed healthcare providers are responsible for their own clinical decisions, medical records, and healthcare activities.
Where HIPAA applies, PHI will be handled in accordance with applicable HIPAA requirements and the applicable Notice of Privacy Practices.
5. How We Disclose Information
We may disclose personal information to vendors and service providers that perform services on our behalf, including website hosting, customer relationship management, communications, scheduling, analytics, payment processing, cybersecurity, professional services, laboratory coordination, healthcare technology, and other operational services.
We may also disclose information to licensed healthcare providers, laboratories, pharmacies, and other healthcare organizations when necessary to provide or facilitate services you request.
Service providers are permitted to receive information only as reasonably necessary to perform services for us or as otherwise permitted by applicable law and contractual agreements.
We may disclose information when required to comply with applicable law, regulation, subpoena, court order, governmental request, legal process, or other legal obligation.
We may also disclose information when reasonably necessary to protect against fraud, security threats, illegal activity, misuse of our services, or threats to the safety or rights of Catera Health or others.
If Catera Health undergoes a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.
6. Sale and Sharing of Personal Information
Catera Health does not sell protected health information.
We do not sell medical records or PHI to third parties.
Certain privacy laws use broad definitions of the terms “sell,” “share,” or “targeted advertising.” As a result, certain website analytics or advertising activities involving cookies or similar technologies may be considered “sharing” under applicable state law even when no money is exchanged.
Where required by applicable law, we will provide mechanisms for consumers to exercise applicable rights relating to such activities.
We do not knowingly use PHI for cross-context behavioral advertising or targeted advertising in violation of applicable law.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate the site, remember preferences, understand how visitors use the website, measure website performance, maintain security, and support marketing activities.
Some cookies may be placed by third-party technology providers.
You can generally control cookies through your browser settings. Blocking certain cookies may affect website functionality.
Some web browsers provide “Do Not Track” signals. Because there is not a universally accepted standard for responding to all Do Not Track signals, our website may not respond to traditional Do Not Track settings.
Where applicable law requires recognition of a legally recognized opt-out preference signal, we will handle such signals as required by applicable law.
8. Analytics and Advertising
We may use third-party analytics services to help us understand website traffic, visitor behavior, website performance, and marketing effectiveness.
We may also use advertising or marketing technologies to help us measure advertising campaigns or provide information about Catera Health to individuals who may be interested in our services.
We seek to avoid transmitting PHI to advertising platforms or using PHI for advertising purposes in a manner prohibited by law.
Information submitted through protected patient portals, clinical systems, medical intake processes, or other systems used for healthcare services may be subject to additional privacy protections.
9. Email and Text Communications
If you provide your email address or telephone number, we may use it to communicate with you regarding inquiries, purchases, assessments, appointments, laboratory testing, account activity, services, support, and other transactional matters.
Where you have provided appropriate consent, we may also send educational, promotional, or marketing communications.
You may unsubscribe from marketing emails using the unsubscribe link contained in those communications.
You may opt out of marketing text messages by replying STOP, or by following other instructions provided in the message. Message and data rates may apply.
Opting out of marketing messages will not necessarily prevent us from sending non-marketing communications that are necessary to provide services you requested or information concerning an existing transaction or relationship.
Mobile information, including telephone numbers and SMS consent information, will not be sold or provided to third parties for their own marketing or promotional purposes. Information may be provided to vendors and service providers when necessary to facilitate communications on our behalf.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Where HIPAA applies, appropriate safeguards are used in accordance with applicable HIPAA requirements.
However, no method of electronic transmission, internet communication, or data storage is completely secure. Therefore, we cannot guarantee absolute security.
You should avoid sending highly sensitive medical information through ordinary email, social media direct messages, or other communication methods that have not been designated for secure healthcare communication.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain business and healthcare records, satisfy legal and regulatory obligations, resolve disputes, enforce agreements, and protect legitimate business interests.
Retention periods may vary depending on the type of information and applicable legal requirements.
Medical records and PHI may be subject to separate healthcare record retention requirements.
12. Your Privacy Rights
Depending on where you live and the laws that apply to your information, you may have rights concerning your personal information.
These rights may include the ability to request information about the personal information we collect; request access to personal information; request correction of inaccurate information; request deletion of certain information; obtain a portable copy of certain information; opt out of certain sales, sharing, or targeted advertising activities; limit certain uses of sensitive personal information; withdraw consent where processing is based on consent; or appeal certain decisions concerning a privacy request.
These rights are subject to exceptions and limitations under applicable law.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
To submit a privacy request, contact us using the information provided in the Contact Us section below.
We may need to verify your identity before completing certain requests.
Where permitted by law, an authorized agent may submit a request on your behalf, but we may require documentation confirming the agent's authority.
Rights relating specifically to PHI may be governed by HIPAA and are described separately in our Notice of Privacy Practices.
13. Consumer Health Data
Certain states provide additional protections for “consumer health data” that may not otherwise be regulated by HIPAA.
Where such laws apply, Catera Health will provide the disclosures, consent mechanisms, and consumer rights required by applicable law.
If Catera Health is required to maintain a separate Consumer Health Data Privacy Policy, that policy will be made available separately on our website.
Nothing in this Privacy Policy limits rights you may have under an applicable consumer health privacy law.
14. California Privacy Disclosures
California residents may have additional rights under California privacy laws.
California law requires certain website operators to disclose categories of personal information collected, how information is used, categories of third parties with whom information may be disclosed, and certain online tracking practices.
Depending on whether a particular California privacy law applies to Catera Health and to the information involved, California residents may have rights to access, know, correct, delete, or obtain information concerning certain personal information and may have rights concerning certain sales, sharing, or uses of sensitive personal information.
Requests may be submitted using the contact information provided below.
California residents will not be unlawfully discriminated against for exercising applicable privacy rights.
15. Third-Party Websites and Services
Our website may contain links to websites, platforms, patient portals, pharmacies, laboratories, healthcare providers, payment processors, social media services, or other services operated by third parties.
Catera Health does not control the privacy practices of independent third parties.
When you leave our website or interact directly with another organization, that organization's privacy policy and terms may apply.
We encourage you to review the privacy practices of any third party with whom you interact.
16. Children’s Privacy
Catera Health's website and services are intended for adults and are not directed to children under 18.
We do not knowingly collect personal information directly from children under 18 through our website for the purpose of providing Catera Health services.
If we learn that personal information has been collected from a child in a manner inconsistent with applicable law, we will take reasonable steps to address the information appropriately.
17. International Visitors
Catera Health's services are directed primarily to individuals located in the United States.
If you access our website from outside the United States, you understand that information may be processed or stored in the United States, subject to applicable law.
Availability of healthcare services depends on jurisdiction, provider licensure, eligibility, clinical appropriateness, and other applicable requirements.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.
When changes are made, we will update the “Last Updated” date at the top of this page.
Material changes may also be communicated through additional means where required by law.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:
Catera Health LLC
Email: privacy@caterahealth.com
Mailing Address: 5225 Tech Data Dr., Clearwater, FL 33760
Website: caterahealth.com
For questions specifically concerning protected health information or HIPAA rights, please refer to our Notice of Privacy Practices.